Store Policy
Customer Care
At LiliStore, caring is at the heart of everything we do. We believe that great customer service should feel just as warm and reliable as the love we have for our pets.
Our team is here to support you before, during and after your purchase, helping with questions about products, orders, deliveries, returns and anything else you may need.
We aim to respond to all customer enquiries as quickly as possible and always with kindness, respect and transparency.
If you experience an issue with your order, please contact our Customer Care team with your order number and relevant details so we can assist you efficiently.
We take every concern seriously and will always do our best to find a fair and appropriate solution.
Your feedback is also incredibly important to us. It helps us improve our products, services and the overall LiliStore experience.
Because behind every order is a person who loves their pet — and that matters to us. ❤️
LiliStore — Love. Care. Happiness. 🐾
Privacy & Safety
At LiliStores, we value your privacy and are committed to protecting your personal information.
1. Information We Collect
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Personal Data: Name, billing/shipping address, email, phone number, payment details
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Device Info: IP, browser, device type, time zone, cookies
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Order Info: Products purchased, order history, preferences
2. How We Use Your Data
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Process and deliver orders
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Send transactional and promotional communications
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Improve website and services
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Comply with legal requirements
3. Sharing Your Information
We only share data with trusted providers:
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Payment processors (Stripe, PayPal, Apple Pay, Google Pay)
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Shipping/logistics partners
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Marketing/email platforms (e.g., Klaviyo)
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Analytics tools (Google Analytics)
👉 We never sell your data.
4. Data Retention
Kept as long as necessary for business or legal reasons.
5. Cookies
Used for browsing experience and targeted ads (can be disabled in browser).
6. Your Rights
Depending on your jurisdiction (e.g., GDPR/CCPA), you can access, update, or delete your data.
7. Security
Industry-standard security to protect against unauthorized access.
8. Updates
Policy may change over time — please review regularly.
Wholesale Inquiries
Interested in bringing LiliStore products to your customers? We’d love to hear from you.
We welcome wholesale enquiries from pet shops, groomers, independent retailers and other pet-focused businesses that share our passion for quality products and exceptional care for animals.
For wholesale opportunities, product availability, pricing and partnership information, please get in touch with our team and tell us a little about your business.
We’ll be happy to explore how we can work together and create something meaningful for pets and the people who love them. ❤️
Let’s grow together — one happy pet at a time.
LiliStore — Love. Care. Happiness. 🐾
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments