Shipping Policy
This Shipping Policy explains how orders placed through LiliStore are processed and delivered within the United Kingdom.
1. Shipping Area
LiliStore currently serves customers within the United Kingdom.
Products may be dispatched from different fulfilment locations depending on the item ordered and the supplier responsible for fulfilment.
2. Order Processing
Orders are normally processed within 1–3 business days after payment confirmation.
Business days do not include weekends or UK public holidays.
Once your order has been dispatched, you will receive shipping information by email whenever tracking is available.
3. Standard Shipping — Free
Customers may choose Free Standard Shipping on all eligible orders.
The estimated delivery time for Standard Shipping is 5–25 business days after dispatch.
This delivery window is an estimate and may vary depending on the product, fulfilment location, carrier and destination within the United Kingdom.
By placing an order using Standard Shipping, you acknowledge and agree to the delivery timeframe stated above.
4. Express Shipping — DHL
Where available, customers may choose DHL Express Shipping for faster delivery.
The applicable price and estimated delivery timeframe for DHL Express will be displayed at checkout before the order is placed.
Express delivery availability may depend on the product and fulfilment location.
5. Tracking
Where tracking is available, a tracking number and carrier information will be sent by email after dispatch.
Please allow some time after receiving the tracking number for the carrier's system to update.
6. Orders With Multiple Products
As LiliStore works with more than one fulfilment supplier, products within the same order may occasionally be shipped separately.
This means you may receive your order in more than one parcel and on different delivery dates. You will not be charged additional standard shipping fees because an order is divided into multiple shipments.
7. Customs and Import Charges
Because fulfilment locations may vary by product, certain products may be dispatched from outside the United Kingdom.
If any customs, import duties or other mandatory charges are payable by the customer for a particular order, this information will be made clear before the order is placed.
8. Incorrect or Incomplete Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
If an order cannot be delivered because the address provided was incorrect or incomplete, please contact LiliStore as soon as possible. Any additional delivery costs that arise from reshipping an order will be communicated before a new shipment is arranged.
9. Delivery Delays
Occasionally, circumstances outside our reasonable control — including carrier disruption, severe weather, customs processing or exceptional demand — may affect delivery times.
If your order is significantly delayed, please contact our customer support team so that we can investigate the shipment and assist you.
Nothing in this Shipping Policy affects your statutory rights under UK consumer law.
10. Contact Us
If you have any questions about your order or delivery, please contact our customer support team:
LiliStore
Email: thelilistore.com@gmail.com
Customer service hours: Monday to Friday, 10:00 AM to 7:00 PM (Portugal time).
Serving: United Kingdom